Target audience
1. Project coordinators or Managers
2. SOP Writers who understood basic elements of SOP
3. Supervisors or Leaders
Course Objective
1. To understand process concept and process flowchart
2. Able to prepare checklist and questionnaire
3. Able to conduct interview and analyze the information collected
4. Able to develop comprehensive SOP
Course Content
1. Prepare checklist and questionnaire
2. Interview skills and analyzing information
3. Writing SOP
4. Implementing the SOP
5. Samples SOP Formats
6. Training Needs Assessment
7. Training Scheduling and Administration
8. Evaluation