Basic Standards Operating Procedure (1 Day)

Target audience
1. Project coordinators
2. Supervisory level Staff
3. Leaders.

Course Objective
1. Able to develop specific standard procedure for very specific situations
2. Able to outline what is expected of each employee in the performances of his or her duties
3. Able to provide the frameworks for each member to know what is expected of them and how they are carry those task out.

Course Content
1. Relationship between Vision, Mission, Objectives, Strategy and Policy of organizations
2. Business Process and Process Mapping
3. Task Analysis
4. Understanding Flow charting
5. Develop standards form and outline for writing SOP
6. Making Business Process Mapping and Flow chart