Target audience
1. Customer Service Managers, Executives and Staffs
2. Quality Managers or Management Representatives
3. Technical Support and Marketing Managers, Executives or Staffs
Course Objective
1. To provide opportunities to solve "real life" services issues within a business
2. To improve staffs morale and effectiveness of front-line training
3. To develop staff awareness in every lines
Course Content
1. Knowing your customer (defining who is customer, gathering and utilize customer feedback, building customer retention)
2. Service Excellence Standards
3. Managing Services Performances
4. Service Excellence Strategy
5. Response Customers Complaint (Preparing reports, e.g. 8D Report )
Contact Us
- DiGiSi Indonesia
- Telp: +62-771-7034190 or Marketing : Djupin Su (0815 361 03786)and Jean (0812709 98163)
DiGiSi Public Training Session
OHSAS 18001:2007 Training Course