QCC Facilitator Training (1 Day)

Target audience
1. Department Managers
2. Supervisory level Staff to be assigned as QCC Facilitator.
3. Line-Leaders.
Course Objective
1. To understand the basic concepts of Total Quality Management.
2. Understanding how to organize and initiate QCC.
3. Understanding how to guide and facilitate QCC.
Course Content
1. Total Quality Management (TQM), basic concepts and its development.
2. Quality problems at workplace.
3. Organizing QCC and leading QCC meetings.
4. Team work and Team building.
5. 8 steps of Problem Solving.
6. 7 QC tools and their application in Problem Solving.
7. QCC Presentation techniques.
8. Role of QCC Facilitators.