QCC Basic Understanding (3 Days)

A QCC is a small group of employees to identify, investigate, analyze and solve work-related problems in order to contribute to the improvement. It also helps respect humanity and to build a cheerful workgroup through the development of the staff's infinite potential. It has been the Japanese experience that 95% of the problems in the workshop can be solved with simple quality control methods such as the 7 quality control tools [Ishikawa, 1986].

Target audience
1. QCC Facilitators, Leaders and Members
2. Section Heads and Department Managers

Course Objective
1. To gain awareness of the purpose, benefits and method of operation of QCC.
2. To be equipped with simple QCC techniques, problem solving skills and skills for effective participation in QCC activities.
3. To foster closer human relations within fellow workers through group dynamics and work as a team.
4. To increase participation and develop the feeling of importance through QCC activities.

Course Content
1. Introduction:
- What is QCC?
- History of QCC.
- QCC benefits and problems.
- Role of Management, QCC Facilitator, QCC Members
- Definition of Quality.
- PDCA: Problem solving approach and creativity
- Effective group problem solving
2. Identifying problems and opportunities.
- Definition of problems
- Systematic problem solving approach
- QC Tools and applications
- Brainstorming and questioning techniques
- Forming a start-up QCC to solve work-related problems
- Conducting a QCC meeting
- Application of PDCA Cycle
- Using 7 QC Tools in problem solving
3. Effective meetings and communication
- Concept of Motivation, Teamwork, Commitment and Productivity
- Effective communication and basic interpersonal skills
- Conducting QCC meetings and proceedings
4. Making QCC Presentation
- Establishing a Quality Improvement story
- What to present in a QCC presentation
- Team efforts in QCC presentation.